history.atom
Patch Status - Incident History
Incident 265217372
Date: September 22, 2025
- 18:48 PDT - Completed - The scheduled maintenance has been completed.
- 18:30 PDT - In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
- 12:37 PDT - Scheduled - An OS upgrade by AWS on our database has resulted in lower performance. We will perform a database upgrade to resolve the issue. We expect the downtime to last 5 to 15 minutes.
Incident 228989312
Date: November 19, 2024
- 06:35 PST - Resolved - This incident has been resolved.
- 06:28 PST - Monitoring - A fix has been implemented and we are monitoring the results.
- 06:00 PST - Identified - We're experiencing an elevated level of API errors and are currently looking into the issue.
Incident 227973912
Date: November 7, 2024
- 16:07 PST - Resolved - This incident has been resolved.
- 15:48 PST - Monitoring - Identified the issue and addressed the immediate cause. Since 15:37 PST, there have been 0 error responses from the Orders API.
- 15:09 PST - Investigating - Currently investigating, seeing a higher error rate on Orders API.
Incident 212080312
Date: June 24, 2024
- 14:39 PDT - Resolved - This incident has been resolved.
- 12:12 PDT - Update - We are continuing to investigate this issue.
- 11:21 PDT - Investigating - We are currently investigating this issue.
Incident 210989972
Date: June 12, 2024
- 08:15 PDT - Resolved - Multiple pages that load Project data are unavailable.
Incident 206848952
Date: May 1, 2024
- 18:00 PDT - Completed - The scheduled maintenance has been completed.
- 17:30 PDT - In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
- 13:16 PDT - Scheduled - Patch will be performing scheduled maintenance that will improve the security, reliability, and operational performance of our backing servers. Site functionality may be delayed during this time.
Incident 206769572
Date: May 1, 2024
- 06:00 PDT - Completed - The scheduled maintenance has been completed.
- 05:30 PDT - In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
- 20:31 PDT - Scheduled - Patch will be performing scheduled maintenance to improve our website. Some features may be unavailable at this time.
Incident 197594362
Date: January 18, 2024
- 20:04 PST - Resolved - This incident has been resolved.
- 19:49 PST - Monitoring - A fix has been implemented and we are monitoring the results.
- 19:44 PST - Identified - The issue has been identified and a fix is being implemented.
- 16:42 PST - Investigating - We are currently investigating this issue.
Incident 190472232
Date: November 7, 2023
- 07:31 PST - Resolved - The Patch Platform experienced an elevated error rate during a 1-minute window.
Incident 189917812
Date: November 1, 2023
- 10:37 PDT - Resolved - The Patch Platform was unavailable during a 1-minute window.
Incident 189888292
Date: November 1, 2023
- 03:50 PDT - Resolved - The Patch Platform was unavailable during a 2-minute window.
Incident 189888212
Date: November 1, 2023
- 03:20 PDT - Resolved - The Patch Platform was unavailable during a 5-minute window.
Incident 189794562
Date: October 31, 2023
- 05:51 PDT - Resolved - The Patch Platform was partially unavailable during a 6-minute window.
Incident 187040062
Date: October 5, 2023
- 06:00 PDT - Resolved - Service was unavailable between 6:11 and 6:14 PM.
Incident 186790162
Date: October 2, 2023
- 14:00 PDT - Resolved - Patch was unavailable during a 6-minute time window.
Incident 186790202
Date: October 2, 2023
- 06:30 PDT - Resolved - Patch was unavailable during a 6-minute time window.
Incident 186790412
Date: September 27, 2023
- 06:30 PDT - Resolved - Patch was unavailable for a 9-minute time window.
Incident 168836282
Date: April 23, 2023
- 10:07 PDT - Completed - The scheduled maintenance has been completed.
- 08:01 PDT - In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
- 10:58 PDT - Scheduled - We will be undergoing scheduled maintenance during this time.
Incident 168258862
Date: April 11, 2023
- 11:47 PDT - Resolved - The issue seems to be resolved and login to our dashboard is working again.
- 11:35 PDT - Monitoring - We have identified an issue with our authentication provider and are working with them to resolve it. Our API isn't affected and users already logged in can continue accessing the dashboard.
Incident 164776372
Date: March 13, 2023
- 09:32 PDT - Resolved - This incident has been resolved.
- 09:16 PDT - Monitoring - The issue seems to have recovered and login to our dashboard is working again. We are continuing to monitor.
- 09:15 PDT - Identified - We've identified an issue with our authentication provider and are working with them to resolve it.
- 09:01 PDT - Investigating - We are currently investigating issues with logins to the dashboard. Our API isn't affected and users already logged in can continue accessing the dashboard.
Incident 127201462
Date: November 4, 2022
- 13:37 PDT - Resolved - This incident has been resolved.
- 13:33 PDT - Monitoring - A fix has been implemented and we are monitoring the results.
Incident 107606332
Date: August 4, 2022
- 08:33 PDT - Resolved - This incident has been resolved.
- 08:21 PDT - Monitoring - We are seeing 503 errors across Patch API, Dashboard, Checkout, and Registry. A fix has been implemented and are continuing to monitor at this time.
Incident 105428562
Date: July 14, 2022
- 17:07 PDT - Completed - The scheduled maintenance has been completed.
- 17:00 PDT - In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
- 15:18 PDT - Scheduled - We will be undergoing scheduled maintenance during this time.
Incident 102290622
Date: June 11, 2022
- 00:37 PDT - Resolved - This incident has been resolved.
- 22:50 PDT - Update - We are continuing to monitor for any further issues.
- 22:45 PDT - Monitoring - This incident has been resolved. We are continuing to monitor at this time.
- 21:06 PDT - Investigating - We are seeing 503 errors across Patch API, Dashboard, Checkout, and Registry. We are investigating and will continue to provide updates.
Incident 9663038
Date: March 29, 2022
- 19:05 PDT - Resolved - All services are accessible again.
- 19:01 PDT - Monitoring - A fix has been implemented and we are coming back online. We are monitoring the return to normal.
- 18:38 PDT - Identified - We have identified the cause of the outage and are working to restore service.
- 18:35 PDT - Investigating - We are investigating certificate issues with our dashboards and APIs.