# Patch Status - Incident History ## Incident 265217372 **Date**: September 22, 2025 - **18:48 PDT** - **Completed** - The scheduled maintenance has been completed. - **18:30 PDT** - **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **12:37 PDT** - **Scheduled** - An OS upgrade by AWS on our database has resulted in lower performance. We will perform a database upgrade to resolve the issue. We expect the downtime to last 5 to 15 minutes. ## Incident 228989312 **Date**: November 19, 2024 - **06:35 PST** - **Resolved** - This incident has been resolved. - **06:28 PST** - **Monitoring** - A fix has been implemented and we are monitoring the results. - **06:00 PST** - **Identified** - We're experiencing an elevated level of API errors and are currently looking into the issue. ## Incident 227973912 **Date**: November 7, 2024 - **16:07 PST** - **Resolved** - This incident has been resolved. - **15:48 PST** - **Monitoring** - Identified the issue and addressed the immediate cause. Since 15:37 PST, there have been 0 error responses from the Orders API. - **15:09 PST** - **Investigating** - Currently investigating, seeing a higher error rate on Orders API. ## Incident 212080312 **Date**: June 24, 2024 - **14:39 PDT** - **Resolved** - This incident has been resolved. - **12:12 PDT** - **Update** - We are continuing to investigate this issue. - **11:21 PDT** - **Investigating** - We are currently investigating this issue. ## Incident 210989972 **Date**: June 12, 2024 - **08:15 PDT** - **Resolved** - Multiple pages that load Project data are unavailable. ## Incident 206848952 **Date**: May 1, 2024 - **18:00 PDT** - **Completed** - The scheduled maintenance has been completed. - **17:30 PDT** - **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **13:16 PDT** - **Scheduled** - Patch will be performing scheduled maintenance that will improve the security, reliability, and operational performance of our backing servers. Site functionality may be delayed during this time. ## Incident 206769572 **Date**: May 1, 2024 - **06:00 PDT** - **Completed** - The scheduled maintenance has been completed. - **05:30 PDT** - **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **20:31 PDT** - **Scheduled** - Patch will be performing scheduled maintenance to improve our website. Some features may be unavailable at this time. ## Incident 197594362 **Date**: January 18, 2024 - **20:04 PST** - **Resolved** - This incident has been resolved. - **19:49 PST** - **Monitoring** - A fix has been implemented and we are monitoring the results. - **19:44 PST** - **Identified** - The issue has been identified and a fix is being implemented. - **16:42 PST** - **Investigating** - We are currently investigating this issue. ## Incident 190472232 **Date**: November 7, 2023 - **07:31 PST** - **Resolved** - The Patch Platform experienced an elevated error rate during a 1-minute window. ## Incident 189917812 **Date**: November 1, 2023 - **10:37 PDT** - **Resolved** - The Patch Platform was unavailable during a 1-minute window. ## Incident 189888292 **Date**: November 1, 2023 - **03:50 PDT** - **Resolved** - The Patch Platform was unavailable during a 2-minute window. ## Incident 189888212 **Date**: November 1, 2023 - **03:20 PDT** - **Resolved** - The Patch Platform was unavailable during a 5-minute window. ## Incident 189794562 **Date**: October 31, 2023 - **05:51 PDT** - **Resolved** - The Patch Platform was partially unavailable during a 6-minute window. ## Incident 187040062 **Date**: October 5, 2023 - **06:00 PDT** - **Resolved** - Service was unavailable between 6:11 and 6:14 PM. ## Incident 186790162 **Date**: October 2, 2023 - **14:00 PDT** - **Resolved** - Patch was unavailable during a 6-minute time window. ## Incident 186790202 **Date**: October 2, 2023 - **06:30 PDT** - **Resolved** - Patch was unavailable during a 6-minute time window. ## Incident 186790412 **Date**: September 27, 2023 - **06:30 PDT** - **Resolved** - Patch was unavailable for a 9-minute time window. ## Incident 168836282 **Date**: April 23, 2023 - **10:07 PDT** - **Completed** - The scheduled maintenance has been completed. - **08:01 PDT** - **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **10:58 PDT** - **Scheduled** - We will be undergoing scheduled maintenance during this time. ## Incident 168258862 **Date**: April 11, 2023 - **11:47 PDT** - **Resolved** - The issue seems to be resolved and login to our dashboard is working again. - **11:35 PDT** - **Monitoring** - We have identified an issue with our authentication provider and are working with them to resolve it. Our API isn't affected and users already logged in can continue accessing the dashboard. ## Incident 164776372 **Date**: March 13, 2023 - **09:32 PDT** - **Resolved** - This incident has been resolved. - **09:16 PDT** - **Monitoring** - The issue seems to have recovered and login to our dashboard is working again. We are continuing to monitor. - **09:15 PDT** - **Identified** - We've identified an issue with our authentication provider and are working with them to resolve it. - **09:01 PDT** - **Investigating** - We are currently investigating issues with logins to the dashboard. Our API isn't affected and users already logged in can continue accessing the dashboard. ## Incident 127201462 **Date**: November 4, 2022 - **13:37 PDT** - **Resolved** - This incident has been resolved. - **13:33 PDT** - **Monitoring** - A fix has been implemented and we are monitoring the results. ## Incident 107606332 **Date**: August 4, 2022 - **08:33 PDT** - **Resolved** - This incident has been resolved. - **08:21 PDT** - **Monitoring** - We are seeing 503 errors across Patch API, Dashboard, Checkout, and Registry. A fix has been implemented and are continuing to monitor at this time. ## Incident 105428562 **Date**: July 14, 2022 - **17:07 PDT** - **Completed** - The scheduled maintenance has been completed. - **17:00 PDT** - **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. - **15:18 PDT** - **Scheduled** - We will be undergoing scheduled maintenance during this time. ## Incident 102290622 **Date**: June 11, 2022 - **00:37 PDT** - **Resolved** - This incident has been resolved. - **22:50 PDT** - **Update** - We are continuing to monitor for any further issues. - **22:45 PDT** - **Monitoring** - This incident has been resolved. We are continuing to monitor at this time. - **21:06 PDT** - **Investigating** - We are seeing 503 errors across Patch API, Dashboard, Checkout, and Registry. We are investigating and will continue to provide updates. ## Incident 9663038 **Date**: March 29, 2022 - **19:05 PDT** - **Resolved** - All services are accessible again. - **19:01 PDT** - **Monitoring** - A fix has been implemented and we are coming back online. We are monitoring the return to normal. - **18:38 PDT** - **Identified** - We have identified the cause of the outage and are working to restore service. - **18:35 PDT** - **Investigating** - We are investigating certificate issues with our dashboards and APIs.