# Patch Status - Incident History ## Scheduled database maintenance * **Date:** Sep 22, 2026 18:48 PDT **Status:** Completed The scheduled maintenance has been completed. * **Date:** Sep 22, 2026 18:30 PDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. * **Date:** Sep 22, 2026 12:37 PDT **Status:** Scheduled An OS upgrade by AWS on our database has resulted in lower performance. We will perform a database upgrade to resolve the issue. We expect the downtime to last 5 to 15 minutes. ## Elevated API Errors * **Date:** Nov 19, 2024 06:35 PST **Status:** Resolved This incident has been resolved. * **Date:** Nov 19, 2024 06:28 PST **Status:** Monitoring A fix has been implemented and we are monitoring the results. * **Date:** Nov 19, 2024 06:00 PST **Status:** Identified We're experiencing an elevated level of API errors and are currently looking into the issue. ## Elevated errors on api.patch.io * **Date:** Nov 7, 2024 16:07 PST **Status:** Resolved This incident has been resolved. * **Date:** Nov 7, 2024 15:48 PST **Status:** Monitoring Identified the issue and addressed the immediate cause. Since 15:37pm PST, there have been 0 error responses from the Orders API. * **Date:** Nov 7, 2024 15:09 PST **Status:** Investigating Currently investigating, seeing a higher error rate on Orders API. ## Checkouts with a specified Fixed Amount or Fixed Price may be unable to complete the flow * **Date:** Jun 24, 2024 14:39 PDT **Status:** Resolved This incident has been resolved. * **Date:** Jun 24, 2024 12:12 PDT **Status:** Update We are continuing to investigate this issue. * **Date:** Jun 24, 2024 11:21 PDT **Status:** Investigating We are currently investigating this issue. ## Project pages are unavailable * **Date:** Jun 12, 2024 08:15 PDT **Status:** Resolved Multiple pages that load Project data are unavailable. ## Provider security update * **Date:** May 1, 2024 18:00 PDT **Status:** Completed The scheduled maintenance has been completed. * **Date:** May 1, 2024 17:30 PDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. * **Date:** May 1, 2024 13:16 PDT **Status:** Scheduled Patch will be performing scheduled maintenance that will improve the security, reliability, and operational performance of our backing servers. Site functionality may be delayed during this time. ## Scheduled server maintenance * **Date:** May 1, 2024 06:00 PDT **Status:** Completed The scheduled maintenance has been completed. * **Date:** May 1, 2024 05:30 PDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. * **Date:** Apr 30, 2024 20:31 PDT **Status:** Scheduled Patch will be performing scheduled maintenance to improve our website. Some features may be unavailable at this time. ## Degraded response time on api.patch.io * **Date:** Jan 18, 2024 20:04 PST **Status:** Resolved This incident has been resolved. * **Date:** Jan 18, 2024 19:49 PST **Status:** Monitoring A fix has been implemented and we are monitoring the results. * **Date:** Jan 18, 2024 19:44 PST **Status:** Identified The issue has been identified and a fix is being implemented. * **Date:** Jan 18, 2024 16:42 PST **Status:** Investigating We are currently investigating this issue. ## Elevated errors * **Date:** Nov 7, 2023 07:31 PST **Status:** Resolved The Patch Platform experienced an elevated error rate during a 1-minute window. ## Availability issue * **Date:** Nov 1, 2023 10:37 PDT **Status:** Resolved The Patch Platform was unavailable during a 1-minute window. * **Date:** Nov 1, 2023 03:50 PDT **Status:** Resolved The Patch Platform was unavailable during a 2-minute window. * **Date:** Nov 1, 2023 03:20 PDT **Status:** Resolved The Patch Platform was unavailable during a 5-minute window. ## Elevated errors and response time * **Date:** Oct 31, 2023 05:51 PDT **Status:** Resolved The Patch Platform was partially unavailable during a 6-minute window. ## Service temporarily unavailable * **Date:** Oct 5, 2023 06:00 PDT **Status:** Resolved Service was unavailable between 6:11 and 6:14PM. ## 503 Service Temporarily Unavailable * **Date:** Oct 2, 2023 14:00 PDT **Status:** Resolved Patch was unavailable during a 6-minute time window. * **Date:** Oct 2, 2023 06:30 PDT **Status:** Resolved Patch was unavailable during a 6-minute time window. * **Date:** Sep 27, 2023 06:30 PDT **Status:** Resolved Patch was unavailable for a 9-minute time window. ## Scheduled maintenance * **Date:** Apr 23, 2023 10:07 PDT **Status:** Completed The scheduled maintenance has been completed. * **Date:** Apr 23, 2023 08:01 PDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. * **Date:** Apr 16, 2023 10:58 PDT **Status:** Scheduled We will be undergoing scheduled maintenance during this time. ## Login issues * **Date:** Apr 11, 2023 11:47 PDT **Status:** Resolved The issue seems to be resolved and login to our dashboard is working again. * **Date:** Apr 11, 2023 11:35 PDT **Status:** Monitoring We have identified an issue with our authentication provider and are working with them to resolve it. Our API isn't affected and users already logged-in can continue accessing the dashboard. ## Issues with login * **Date:** Mar 13, 2023 09:32 PDT **Status:** Resolved This incident has been resolved. * **Date:** Mar 13, 2023 09:16 PDT **Status:** Monitoring The issue seems to have recovered and login to our dashboard is working again. We are continuing to monitor. * **Date:** Mar 13, 2023 09:15 PDT **Status:** Identified We've identified an issue with our authentication provider and are working with them to resolve it. * **Date:** Mar 13, 2023 09:01 PDT **Status:** Investigating We are currently investigating issues with logins to the dashboard. Our API isn't affected and users already logged-in can continue accessing the dashboard.